Overview
The direct to consumer business is constantly evolving, with more opportunities to reach customers and sell product arising every day. B3 provides the ideal e-commerce solution in this rapidly changing environment. Our uniquely comprehensive set of services provides an integrated solution for your online sales—shopping carts, payments processing, fulfillment, and customer service—and manages all of the behind-the-scenes complexity, saving you time, headcount, and headache. B3’s consolidated shopping cart lets you sell physical goods, digital products and all types of services in a single shopping transaction, allowing you to cross-sell to customers.
Branded Stores & Shopping Carts
Our clients’ brands matter. That’s why B3’s online stores and shopping carts reflect your brands, not ours. See our stores and carts in action: Michael Buble, Shout! Factory, BarlowGirl, and BMW Navigation Map Updates .
Each shopping cart is customized for the client's brand:
- Breadcrumb navigation
- Background colors
- Button graphics
- Shopper prompts
- Policy links
- Copyright and trademark notices
- Traffic analysis tools
Our shopping cart functionality supports direct integration with an existing online store and individual “Buy Now” links from promotional websites, email campaigns or online advertising.
Promotion Support
From discounts to give-aways to free shipping, from unique codes to global shopper promotions and PIN giveaways, our first class, scalable promotion engine empowers our clients with complete flexibility on how they market and sell their goods and services. In particular, our PIN capabilities allow our clients to bundle their own goods and services with items sold by third parties, allowing our clients to capture vital marketing information.
Physical Products and Digital Goods
B3 allows your customers to buy both physical products and digital goods at the same time. Now you can use services and digital assets—such as downloads and unique access—to promote and drive sales of higher margin physical products like T-shirts and CDs.
Our virtual bundling capability allows our clients to create unique, specifically-targeted groups of products that can be bought with a single click.
Integration with Fulfillment Centers
B3 partners with over a dozen third-party fulfillment companies including the following:
- Cinram ( Cinram.com )
- Alliance Entertainment( Aent.com )
- World Media Group ( Worldmediagroup.com )
- B3’s Proprietary Media Center
Our expertise in these alliances allows us to quickly and cost effectively integrate with new fulfillment centers identified by our clients.
Order Management
B3’s E-commerce Order Center allows you to manage those elements of the online order process that change frequently—reducing the amount of custom development required for system updates. Access is securely controlled through user name and password management tools. We support a wide variety of tools to maximize sales, manage shopper purchase behavior and manage pricing:
- Support for pre-orders—allowing you to take orders before the ship date and notify shoppers when their item(s) becomes available
- In-stock status—configurable based on your re-order policies
- Sale pricing—allowing special prices for limited time frames
- Sales taxes—system calculates appropriate sales tax based on shopper's shipping address
- Shipping and handling charges—system calculates appropriate shipping and handling charges based on rate tables and shopper's shipping address and shipping method
Payment Types
B3 supports multiple payment options—credit card, PayPal and gift cards—to maximize your customer reach.
Reporting Tools
B3 offers various reporting tools to help you track orders, sales and taxes. In addition we capture your customers' data allowing you to identify trends and enhance your marketing efforts.
Customer Service
B3 provides direct telephone and email support to your customers. Hours of operation are M-F 8:00 a.m. to midnight and Sat 8:30 a.m to 7:00 p.m. Eastern Time (except holidays). Customer service representatives have real-time online access and can answer questions related to:
- Status of orders
- Status of shipments and charges to a credit card
- Escalation of shopper issues
- Issuance of credits
- Tracking of customer communications
Security
B3’s shopping carts are in compliance with the Payment Card Industry-Data Security Standard. For more information on this standard click here.